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TC Federal Bank is upgrading our customer servicing system, online banking, mobile banking and telephone banking systems to help you bank better. During the upgrade starting on Friday, October 23 at 5:00 pm Online Banking, Mobile Banking, Telephone Banking and our TC Federal Bank ATMs will be unavailable until Monday, October 26. We have reached out to our customers through mail, email and social media to provide information about the upgrade, which includes first time login instructions for Online Banking, Mobile Banking and Telephone Banking. The information is also provided below in the Customer Communication section. This page also includes a Frequently Asked Questions section for answers to questions you may have and guides to help you with our new online banking and mobile banking services.
We look forward to answering any questions and helping you to bank better. If you have questions please call 1-833-624-0729, your local branch or 1-855-343-1487 for after hours online banking support.
TC Federal Bank’s new online and mobile banking platforms will be live on October 26, 2020. The new personal and business mobile banking apps will be available in the Google Play and Apple app stores on October 26th. Please access online banking through our website www.tcfederal.com and select personal banking or business banking. Mobile banking users must first access online banking to establish your password and security questions. First time log on information has been mailed to all customers. If you did not receive a letter or postcard, you may find them in the Customer Communication section below. These letters contain first time log on information for both personal and business online banking. You can also find answers to any questions you may have under the FAQ section. The new Mobile Banking Apps and new Online Banking platforms feature the latest functionality, security and many modern improvements that will help you bank better. If you have questions, call 1-833-624-0729, your local branch or 855-343-1487 for after hours online banking support.
Why are we upgrading?
TC Federal Bank is committed to providing our customers the best experience possible. We want to ensure that you bank better through our online, electronic and branch services with the latest technology available. Our branch service upgrades include our customer servicing systems which will enhance our teller and customer service systems to provide you with faster and easier transaction processing, account opening and account servicing. Our online banking, mobile banking, telephone banking and remote deposit capture service upgrades will include additional features, enhancements and an easy to use service.
We mailed must know information about our bank better upgrades prior to conversion. Please check your mailbox but just incase you missed it, we included copies of the postcard and letter mailings below:
The conversion to our new live online banking and mobile banking platforms will be available to our customers on October 26, 2020. Our new upgraded Online Banking is available for personal and business by clicking on personal or business online banking. Our new upgraded mobile banking for personal and business banking is available in the app store. First time log on credentials have been mailed to our customers. Please see the communication section for quick access to this information. Please follow our online banking and mobile banking instructional videos and Quick Start Guide.
We upgraded our digital banking systems to help our customers to bank better. Our new online and mobile banking has more features, contains enhancements and is more user friendly. To help you bank better we selected one of the best digital platforms available in banking today. We want to ensure that you receive a great banking experience online as well as in our branches. Our online banking and mobile banking systems provide you with an enhanced and consistent experience no matter when or where you’re banking.
Your current username from online banking and your temporary password. Your temporary password will be mailed to you prior to conversion so watch your mailbox or click on the letters that were mailed in the Customer Communication section above.
Your username will remain the same. You may use this username to login to online banking for the first page.
For your password, you will use a temporary password for your first login. This temporary password for personal customers is the last six digitals of your social security number. Following your first login, you will be prompted to reset your password.
Following your first time login, your username and password will be the same for both online and mobile banking. When you log in for the first time, your existing TC Federal Bank accounts will already be populated into the new system.
Your username will remain the same. You may use this username to login to online banking for the first page.
For your password, you will use a temporary password for your first login. This temporary password for business customers is BeB1 + first four characters of user ID in all upper case letters (example: BeB1ABCD). Following your first login, you will be prompted to reset your password.
Following your first time login, your username and password will be the same for both online and mobile business banking. When you log in for the first time, your existing TC Federal Bank accounts will already be populated into the new system.
You can access the new digital banking using a desktop, laptop, mobile phone, or other internet-accessible devices.
Beginning at 9:00am EST on October 26, 2020, visit our website at tcfederal.com and sign into the new online banking platform using your username as you normally would. You will then be prompted for your password. Remember, the first time you log in you’ll use your temporary password which will be mailed to you in advance. If you do not receive this in the mail or cannot locate them, please review letter 2 in our Customer Communications section or contact your local branch or our call center at 1-833-624-0729 for assistance.
Note: You must log in to online banking before mobile banking for the first time log on.
Will I have to download a new mobile app?
Yes, you will have to download a new TC Federal Bank mobile banking app. Once the new platform is live on October 26, 2020, please go to Google Play or App Store to download the new app. Just search TC Federal Bank Personal or TC Federal Bank Business and it will populate for you. You can delete the old TC Federal Bank app at any time as you will no longer be able to access it.
Customers will have up to two months (60 days) from October 26, 2020 to log in to their online banking and reset passwords before the temporary password expires. If this happens, just call your local TC Federal Bank branch or our call center at 1-833-624-0729 and they will help you regain access to your online banking account.
To prepare, watch our First Time Login video that walks you through the simple steps. As you’re logging into the system for the first time, you will receive an Initial Text Alert, which will be delivered in SMS. That’s why it’s important we have your most current contact information on file.
Two-Factor Authentication (2FA), sometimes referred to as “Two-Step Verification”, is a more secure process of identifying that a customer’s login is valid by using two forms of verification such as a code delivered by text message after entering your username and password.
While the Two-Step Verification code works the same for both the web browser and mobile app, there are small differences in the way your access will be authenticated with subsequent sign-ins. With the web browser, you may choose to save a trusted device by checking the box next to “Don’t ask for codes again on this computer”, which bypasses the Two-Step Verification with subsequent logins. The mobile app will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint or face recognition, if available. If you try to sign in using an unrecognized devise or browser, you will be required to go through the Two-Step Verification to access your account.
We have put together the guides below to help you in the conversion process.
QUICKBOOKS SET UP QUICKEN SET UP
Online banking works best in Google Chrome®. The current version of the following browsers is also supported: Apple Safari® versions 13.1.1 and 13.0.1, Mozilla Firefox® version 76.0 and 77.0, Microsoft Edge® version 83.0 and Microsoft Internet Explorer version 83.0. Please download one of the browsers listed above on your desktop for online banking. Tablets support the Google Chrome browser for both Apple and Android Apps.
All users must re-enroll in e-statements on or after October 26, 2020. When converting, 90 days of transaction history will continue to display at implementation as long as the information is available. We will continue to upload your account history for up to 18 months. We are happy to share that you will not lose any of your eStatement history as it will continue to be available after the upgrade. As always, 18 months of eStatement activity will be available assuming you have been enrolled for that amount of time.
Yes, once you are logged into the new platform you will be able to enroll in eStatements if you’d like.
After the upgrade takes place, 90 days of transaction history will continue to display. In the new TC Federal Bank online and mobile app, you’ll notice that once you are logged in, the Transactions information on the main dashboard will be history for all of your accounts for up to 18 months assuming you have 18 months of history.
While the Bill Pay feature will look different, the functionality of it will remain the same. Your payees and your history with your current Bill Pay settings will change during the upgrade.
The week of conversion, Customers will not have access to Bill Pay on Friday, October 23, 2020. This means you will not be able to add/cancel/modify payments or payees until Monday, October 26th.
E-Bills (bills delivered electronically in the previous system) will not convert to the new digital banking and will need to be reestablished on or after October 26th. To reestablish e-bills, go to the payee's website, request e-bill access and enter the provided credentials into the new TC Federal Bank online banking under payments.
Paperless settings for e-bills will not transfer and will need to be reestablished on October 26th or later. If you have requested paperless settings within e-bills, be sure to monitor any payments that are scheduled to pay from October to November, as the new request for paperless statements may take a billing cycle to reestablish.
Any bill pay categories (for example, "Credit Card" or "Medical") will not transfer and will need to be reestablished on or after October 26th.
Text banking will be available on the new TC Federal Bank mobile app for personal and business.
Yes. You will simply select the “pay a bill” tile from the dashboard and follow the instructions, which will easily guide you through the process.
Please reference the letter 2 for Business Customers. There is a new business online banking and mobile banking for business will also be available which is a new service for our business customers.
Business Customer Communication October 2020
131 South Dawson Street
PO Box 1197
Thomasville, GA 31799
Telephone: (229) 226-3221
Fax: (229) 226-3459
Fax: (229) 226-3415 Loan Dept.
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